Shipping Policy

Delivery

All orders placed before 1:00 pm (Mon – Fri Excluding Bank Holidays) will be dispatched the same day and all orders placed after 1.00 pm will be treated as being placed the following day.

If an order is placed on Friday after 1 pm It will be shipped out the next business day i.e. Monday unless it is a bank holiday.

Free Standard Tracked Delivery (2-3 business days from dispatch) 

Delivery is expected in 2-3 working days from the date of Dispatch. Your order will be delivered by one of our Courier Partners (Hermes, Yodel, RoyalMail). You must be available at the delivery address to accept your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local depot.

Express Tracked Delivery (1-2 business days from dispatch) £4.49 per order

Delivery is expected in 1-2 working days from the date of Dispatch. Your order will be delivered by one of our Courier Partners (Hermes, Yodel, RoyalMail). You must be available at the delivery address to accept your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local depot.

If you have any questions, issues or need assistance with tracking your order please use theContact Uslink on the top of this page. Alternatively you can also email us at info@directretailoutlet.com. We will respond within 24 hours to your email.